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Support & Wellbeing

A group of students are sitting with coffee and are looking to the front of the room.

Your success is our priority

Student Support & Wellbeing

Starting or continuing your vocational education journey can be exciting, but we know it can also bring challenges. Whether you’re balancing work and study, dealing with financial stress, or navigating personal difficulties, we want you to know that your wellbeing matters to us, and we’re here to support you every step of the way.

What Does Student Wellbeing Mean to Us?

Student wellbeing is about more than just academic success. It’s about creating an environment where you can:

  • Feel safe, respected, and included
  • Access the support you need to overcome challenges
  • Develop skills for both your career and personal life
  • Build confidence and resilience
  • Maintain your physical and mental health while studying
A student is taking notes while looking at their laptop screen.
How We Look After Your Wellbeing
When & How To Seek Help
Get Immediate Support

How we look after your wellbeing

Creating Safe and Inclusive Learning Spaces

We want you to be able to focus on your learning knowing that you’re in a safe environment where your individual needs and background are respected.

To ensure this, we are committed to always:

  • Maintain clean safe training facilities
  • Create classroom environments where everyone feels welcome and valued
  • Promote respect for diversity in all its forms
  • Implement clear policies against bullying, harassment, and discrimination
  • Ensure our trainers build positive relationships with every student

 

Three students are sitting at a table. One student is asking the trainer a question.
Personalised Support

In recognition of individual learning needs, we provide:

  • Language, literacy and numeracy assessments
  • Flexible learning options
  • Reasonable adjustments to assessments and learning activities

Inclusive Learning

  • Supportive classrooms that celebrate each student’s unique contributions
  • Champion appreciation for diverse backgrounds, perspectives, and experiences
  • Zero-tolerance standards for intimidation, mistreatment, or prejudice

Early Identification and Response

We work with you to identify any support needs you may have early in your journey with us to ensure you get the best experience out of your studies. We also:

  • Adjust support strategies as needed
  • Connect learners with appropriate resources and specialised assistance

Practical Support

  • Flexible Learning Options: Online learning, part-time study, and catch-up sessions when life gets in the way
  • Equipment and Resources: Access to computers, internet, and learning materials
  • Transportation and Childcare: Information about local services and support options

When & How to Seek Help

You don’t have to wait for a crisis. We encourage you to reach out early if you’re experiencing:

  • Stress about your studies or assessments
  • Financial difficulties affecting your ability to continue
  • Personal or family problems impacting your learning
  • Health concerns (physical or mental)
  • Feeling overwhelmed or struggling to cope
  • Social isolation or difficulty connecting with classmates
How to Access Support

Talk to Your Trainer: Your trainers are often the people who know you best in the learning environment. They’re trained to help you navigate any challenges you’re facing with your studies or point you towards appropriate resources.

General Support and Guidance: For general support and guidance, our admin team can help connect you with additional resources or services. Get in touch!

Need immediate support? A selection of resources are listed below.

Get immediate support

Support Services & Resources

Immediate Crisis Support

Lifeline Australia: 13 11 14 (24/7 crisis support)

Beyond Blue: 1300 22 4636 (24/7 depression and anxiety support)

Suicide Call Back Service: 1300 659 467 (24/7 suicide prevention)

Indigenous-Specific Support

13YARN: 13 92 76 (24/7 crisis support for Aboriginal and Torres Strait Islander people)

Lifeline’s Aboriginal and Torres Strait Islander Program: Culturally appropriate crisis support

Mental Health Support

Headspace: 1800 650 890 (Youth mental health ages 12-25)

SANE Australia: 1800 187 263 (Mental health information and support)

MindSpot: Online mental health assessment and treatment

Family and Domestic Violence

1800RESPECT: 1800 737 732 (24/7 domestic violence support)

Men’s Referral Service: 1300 766 491 (Support for men experiencing family violence)

Alcohol and Drug Support

National Alcohol and Drug Hotline: 1800 250 015

Narcotics Anonymous: 1300 652 820

Financial Support

National Debt Helpline: 1800 007 007

Centrelink: 132 850

LGBTIQA+ Support

QLife: 1800 184 527 (LGBTIQA+ peer support and referral for people in Australia)

Rainbow Door: 1800 729 367 (LGBTIQA+ support and referral)

A student is sitting at a desk using a phone with a laptop open in front of them.
The Aboriginal flag. The top half of the flag is black and the bottom half is red. In the centre is a yellow circle.
The Torres Strait Islander flag. There are green panels at the top and bottom of the flag with black lines separating them from the middle panel, which is blue with the image of a white dancer’s headdress and five-pointed star in the centre.

Acknowledgement of Country

We acknowledge the Aboriginal and Torres Strait Island peoples as the Traditional Custodians of Country throughout Australia. We recognise their strengths and enduring connection to lands, waters and communities as the Custodians of the oldest continuing cultures on the planet.

We acknowledge the Jagera People and the Turrbal People as the Traditional Custodians of Meanjin (Brisbane), the lands on which we are based. We pay our respect to Jagera and Turrbal cultures, and to their Elders past, present and emerging.